What if I dispute a charge on my City utility bill?

If you have a discrepancy on your bill, please notify the Water Utility Department staff prior to the next billing date by calling 815-741-5104 Monday through Friday between 8 a.m. and 4:30 p.m. Our staff will be happy to help resolve the situation accordingly.

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1. How do I start and/or stop my utility (electric, water and sewer) service?
2. How do I pay for my utility bill?
3. My utility service has been disconnected, what should I do?
4. What if I dispute a charge on my City utility bill?