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1. How do I start and/or stop my utility (electric, water and sewer) service?

The City of Crest Hill requires a minimum notification period of two business days to start and/or stop utility service. There are two ways you can start/ stop your utility service: •Call the Water Utility Department at 815-741-5104 •Visit the Water Utility Department office at 1610 Plainfield Road. Business hours are 8 a.m. to 4:30 p.m. Monday to Friday.

2. How do I pay for my utility bill?

The City of Crest Hill offers the following methods: •Online through the City’s secure website via credit card (MasterCard, Discover, Visa and American Express) •Sign up for automatic payment via bank account •Mail your check payment to City of Crest Hill, Water Department, 1610 Plainfield Road, Crest Hill, IL 60403 •In person at the Water Utility Office, 1610 Plainfield Road; Monday to Friday 8 a.m. to 4:30 p.m. •Call the Water Utility Department at 815-741-5104

3. My utility service has been disconnected, what should I do?

The utility service can be reconnected if your utility account balance has been paid in full (including penalties and reconnection fees) with cash, money order or credit card. Checks will NOT be accepted. Payments can be made in person at the Water Utility Office,1610 Plainfield Road. Please contact The Water Utility Department with any additional questions at 815-741-5104.

4. What if I dispute a charge on my City utility bill?

If you have a discrepancy on your bill, please notify the Water Utility Department staff prior to the next billing date by calling 815-741-5104 Monday through Friday between 8 a.m. and 4:30 p.m. Our staff will be happy to help resolve the situation accordingly.